Obviously the numbers will differ according to the sophistication of the industry, and this level is refer to the batik making process. Here, the perspective of customers not becoming an urgent point of view. Because, this standard of service is discussing something intangible (skill of batik making) then tried to measure in physical facilities. There is no industry or organization which cannot be assessed and have its LoS set up in a methodical manner. The key is in being able to use objective criteria to define the standard and then the resulting levels of service which must provide a meaningful measure of the business outputs.