Apabila kartu dalam keadaan rusak,

Apabila kartu dalam keadaan rusak, minta nasabah untuk mengirimkan bukti kartu kredit yang telah terpotong pada bagian chip-nya melalui scan email/fax. Jika Bank Mayapada tidak menerima bukti kartu kredit yang telah terpotong, maka biaya pencetakan kartu kredit akan tetap dibebankan ke nasabah.
 Apabila bukti kartu kredit telah diterima, maka Customer Service akan mengajukan penghapusan biaya penggantian kartu kredit ke bagian Data Maintenance
a. Informasikan bahwa seluruh transaksi yang terjadi sebelum dilakukan pelaporan, maka seluruh transaksi tersebut menjadi tanggung jawab nasabah
2. Input semua informasi pada narative sistem Cardworks
3. Buat case yang berisi permohonan penggantian kartu kredit kepada unit Complaint Management

結果 (英文) 2:

If the card is in a state of disrepair, asking customers to submit proof of credit card that has been cut on the part of its chips via email scan / fax. If Mayapada not received proof of credit card that has been cut off, then the cost of printing credit card will be charged to the customer.
 If evidence of a credit card has been received, the Customer Service will request removal of the replacement cost of the credit card to the Data Maintenance
a. Informed that all transactions that occurred prior to reporting, the entire transaction is the responsibility of the customer
2. Input all information on the system narative Cardworks
3. Create a case which contains a request to the credit card replacement unit Complaint Management